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RBI Disclosures

Regulatory Compliance

Transparency & Accountabilty

Mahanagar Co-operative Urban Bank Ltd. is committed to maintaining the highest standards of transparency. We provide regular disclosures as per the Reserve Bank of India (RBI) guidelines.

Financial Results 2023-24

Annual financial statement and audit reports for the latest fiscal year.

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KYC & AML Policy

Our policies regarding Know Your Customer and Anti-Money Laundering procedures.

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Customer Support Policy

Comprehensive guide on customer rights and our service commitment.

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Fair Practice Code

Guidelines followed by the bank while dealing with its customers.

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Banking Ombudsman

Grievance Redressal

If you have any grievance which has not been addressed by the bank within 30 days, you may approach the Banking Ombudsman as per the Integrated Ombudsman Scheme, 2021.

  • Direct access to RBI Ombudsman portal
  • Transparent internal complaint tracking
  • Dedicated nodal officers for each branch

Contact Compliance Officer

For any regulatory concerns or specific disclosure requests, please contact our Compliance Department.